This terms applies either a contract was made in writing or verbally.
We trade in Australian Dollars. Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.
Cards keyed online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone, if this is the case you will be notified prior been charged.
Please note that all bookings
must be made online using our website or over the phone. We cannot accept
reservations received by other website or by post.
You may only place reservations and make communications with us in English, and all contracts concluded between us will be in English.
We promise of immediate execution of reservations:
All reservations will be processed
instantly, and an email is sent to you (the customer) with in minutes,
confirming the reservation. However it's your responsibility to give
us correct email address or/and contact us if you didn't receive the
email, within 15mins after booking
The Agreed price is the price
to be paid for the journey as agreed between Allhirecars and you the
Customer. The times, route and other details of the journey are stipulated
on the booking confirmation. Any requests to modify any of these details
should be made to us at least 24hrs in advance of the date of travel
and we will endeavour to accommodate minor changes to the customer's
requirement subject to our ability to do so. Agreed journey changes,
including additional pick up or drop off points, may result in additional
costs to the customer. Any additional cost will be notified to you at
the time the requested changes are accepted by us.
a. All bookings are confirmed by the payment in advance of a non-refundable deposit.
b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.
Any exceptions to this policy
will appear on the booking confirmation and will have been discussed
at the time of booking. We do not accept cheques, debit cards, credit
cards or foreign currency as final payment on the day of the hire unless
agreed in advance. Settlement of the agreed price in advance by cheque
or electronic transfer must allow adequate time for funds to be cleared
before the date of travel.
will be processed and will appear in your card statement as " All
taxi hire cars "
3. Cancellation of booking:
Canceling a reservation -
a) Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 7 (seven) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 7 (seven) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call 0431286997 International calls +61431286997.
b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file
Cancellation By Us - We reserve the right to cancel the allhirecars contract between us if:
the client doesn't accept our terms and conditions and/or refuse to
make a deposit payment,
b) we do not operate in your area, or
c) one or more of the vehicles you have booked no longer will be able to cover your reservation.
d) booking request is made on a special event day or time. eg. All racing events, weddings, special & all Public Holidays.
If we do cancel your booking
hire contract we will notify you by e-mail or phone and we will re-credit
your account with any sum deducted by us from your credit card as soon
as possible, but in any event within 30 days of your reservation. We
will not be obliged to offer any additional compensation for disappointment
4. Grace Period:
Allhirecars strives always
to arrive at all pick up points in advance of the times agreed. There
may, however, be causes that may from time to time occasionally prevent
us from meeting these aims such as inclement weather, road traffic accidents,
road resurfacing and such like events outside our control. Reasonably
therefore we have built into our schedule of period of up to 30 (thirty)
minutes grace. In any event a grace period is invoked in whole or in
part, the time of adjusted times will be made up during or after the
period of hire, schedules permitting.
Damages, subsequent cost's
of repair's of such damage's to the limousine's hired as used by you
the customer and/or your guests howsoever caused is your responsibility.
Additionally, in the event that one of the party is sick or soils in
the limousine we will charge $250.00 to make the vehicle good. Where
the booking was secured using a credit/charge card you the customer
here agree that we may deduct from that card damages as they have arisen.
In the event that a credit/charge card was not used for securing the
booking we will invoice you directly should the additional payment's
not be made on the night.
Overtime charges begin immediately
after the end time as set out in the box overleaf titled .Requirement
Ends.. Under this agreement the over time rate per hour or part there
of is $60.00. Charged in 5mins increments, the first 15mins is free.
Payment of all overtime charges must be settled before the end of the
hire. We do not accept cheques, debit cards, credit cards or foreign
currency as payment on the day of the hire. In the event that payment
of overtime charges cannot be made on the day of the hire, the customer
agrees that the amount's) will be charged to the credit/debit card with
which the booking deposit was paid.
7. Hire type:
We offer a range of hire options,
including a pick up and return service, a one way service and a continual
hire service. Unless you have opted for a continual hire agreement,
other customers may have hired the vehicle before or after the outward
or homeward bound legs of your journey. The inside of the car will be
cleaned and replenished as necessary between these hires
8. Vehicle supplied:
We will endeavour to provide
the vehicle requested by you. In the unlikely event that we are unable
to do so, we reserve the right to provide a substitute vehicle of similar
type and capacity. You will be informed of this.
9. Airport Drop Offs/Pick ups:
Full flight details help us
to give you punctual service. We will make reasonable attempts to monitor
in coming flight times; however we are unable to access reliable information
until shortly before departure or scheduled arrival times. If your flight
is delayed, either outbound or inbound you should make contact immediately
with Allhirecars to notify us, so that we can adjust our schedules and
re-arrange drivers. We will endeavour to accommodate delayed flights
times, but cannot be held liable should circumstances prevent us from
being able to respond to changes. In the event we are not reasonably
notified of delays, we reserve the right to make additional charges
for subsequent collection.
10. Lost Property:
We are unable to take responsibility
for loss of property left in the vehicle at any time or under any circumstances.
In the unlikely event of a
break down or the car being rendered unserviceable (for example, in
the event of collision) we will use our best endeavours to provide a
back up vehicle or vehicles as quickly as possible. However, we cannot
be held liable for any consequential loss incurred as a result of vehicle
breakdown or similar unavailability.
In the unlikely event that you have a complaint concerning an reservation through Allhirecars, either:-
i. Email. We will acknowledge
receipt of your email within 3 working days.
ii. Write to Allhiercars,
Please note that the telephone line is manned from 6.00am to 10.00 pm AEST time 7 days a week.
A senior manager at Allhirecars will personally deal with your queries and you will be kept informed during all stages of the complaints procedure.